Shipping policy

SHIPPING POLICY

Last updated: August 7, 2026

FROZEN-FOOD SHIPPING

FaBene ships frozen products in temperature-controlled packaging. Available destinations, shipping methods and charges are displayed at checkout.

Orders containing frozen products are generally shipped on Mondays and Tuesdays to reduce the risk of weekend carrier delays. Orders placed after the applicable processing cutoff may be held until the next available shipping day.

DELIVERY ESTIMATES

Most shipments are scheduled for an estimated transit time of two to three business days, depending on the destination and selected service.

Carrier transit times are estimates and are not guaranteed. Weather, holidays, incorrect addresses and carrier disruptions may cause delays outside FaBene’s control.

We currently ship within the United States only. Available destinations are confirmed during checkout.

TRACKING

When available, tracking information is sent to the email address used at checkout after the order has been prepared for shipment. Tracking activity may take up to 24 hours to appear in the carrier’s system.

DAMAGED, DELAYED OR THAWED ORDERS

Please inspect your order promptly after delivery. If a package arrives damaged, significantly thawed, warm, incomplete or incorrect, contact FaBene within 48 hours of delivery at info@fabene.us.

Include your order number and clear photographs of the shipping box, shipping label, packaging and affected product.

Do not consume a product if you believe its safety has been compromised. FaBene reviews reported issues individually and, when appropriate, may offer a replacement, store credit or refund in accordance with our Refund Policy.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

FaBene cannot guarantee replacement or reimbursement when a delivery problem results from an incorrect address supplied during checkout, an unsuccessful delivery attempt or a package left unclaimed after delivery.

LOCAL DELIVERY AND PICKUP

Local delivery or pickup may be available for selected Southern California addresses. Available options, charges and instructions are displayed during checkout.

DIGITAL PRODUCTS

Digital products do not require physical shipping. Applicable access or delivery instructions are provided electronically.

CONTACT

For questions about shipping, contact info@fabene.us.