Refund policy

REFUND POLICY

Last updated: August 7, 2026

PERISHABLE FOOD PRODUCTS

Due to the perishable nature of FaBene food products, we cannot accept physical returns or exchanges. Except in the circumstances described below, all food-product sales are final.

DAMAGED, THAWED, INCORRECT OR MISSING ITEMS

Please inspect your order promptly after delivery. If an item arrives damaged, significantly thawed, warm, incorrect or missing, contact us within 48 hours of delivery at info@fabene.us.

Please include your order number and clear photographs of the shipping box, shipping label, packaging and affected product. This information allows us to review the delivery and determine an appropriate resolution.

Do not consume a product if you believe its safety has been compromised.

When a claim is approved, FaBene may provide a replacement, store credit or refund, depending on the circumstances and product availability.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change or cancellation after an order has entered preparation, fulfillment or shipping.

DIGITAL PRODUCTS

Digital products are generally non-refundable after delivery or access has been provided. If a purchased digital file is defective or cannot be accessed, contact us at info@fabene.us so we can help resolve the issue.

APPROVED REFUNDS

Approved refunds are issued to the original payment method. After the refund has been processed, your bank or card provider may require additional time to post the credit.

If more than 15 business days have passed since we confirmed your refund, contact us at info@fabene.us.

CONTACT

For questions about an order or this policy, email info@fabene.us.